delivery & returns


Sale Items

All reduced price items are final sale and are not returnable for refund, exchange or credit note. Unless faulty.

Sale items are final sale.

Returns and Exchange Policy/Procedure

Merchandise in a saleable condition with all original tags attached may be exchanged or returned for a credit note only. A refund will be given if there is a fault in the garment or it has been damaged during shipping. This policy is non-negotiable.

Items purchased at full price may be returned for exchange of a different size, colour or style, at your expense. Items must be in their original, unworn and saleable condition. Exchanges must follow the below instructions.

Please ensure all garment tags are attached. Please include a printed copy of the original receipt of purchase and a brief letter detailing the reason for your exchange or return.

Contact our Customer Service Team on – enquiries@enapelly.com.au within 7 days of original purchase to make your exchange. Upon approval, please send your item(s) via a prepaid and traceable method to ensure safe and documented delivery. ENA PELLY take no responsibility for missing incoming deliveries without proof of delivery.

You will be contacted by an ENA PELLY staff member should your exchange choice not be available. Customers are responsible for all shipping and handling costs including return postage. Please allow 14 days for your exchange to be processed and re-delivered.

Afterpay

Afterpay purchases may be exchanged for product to equal or lesser value or a credit note can be issued for the amount paid. Unfortunately we are unable to process refunds on Afterpay purchases.

Terms Of Service

Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only. No responsibility is taken by Aje for loss or damage once the package has been dispatched.

Domestic delivery

All orders placed before 2pm will be processed the following business day. All orders placed after 2pm will be processed on the consecutive business day. We use numerous postal services – the postal service used for your order will be determined by the location your package is being sent to. We advise a 3-4 day delivery window once your item has been dispatched. Tracking advice will be sent to you within 24 hours after your order has been placed, via Shippit.  A $16 flat rate fee applies to all purchases to cover the cost of processing and postage. Please contact enquiries@enapelly.com.au if you have further questions regarding delivery.

New Zealand

Please allow between 7-10 business days to receive your package. You will receive an email with your tracking number to view the progress. Please note international shipments can incur customs or import duties and taxes once they reach their destination. As the recipient, you are liable for these charges in order to release the shipment. We are unable to estimate what these will be, so it is best that you contact your local customs office for further information.

Placing an order

We accept payment via PayPal, Afterpay or ZipPay. Your payment will be processed by SecurePay, a secure online payment gateway. Once your order is approved you will receive an Order Confirmation email.