delivery & returns
All Australian orders are sent via Australia Post Express service. Which 99% of the time provides overnight express postage to major cities and 2-4 day delivery for regional areas and WA. A $16 flat rate fee applies to all purchases to cover the cost of postage and handling. Orders will be processed and dispatched within 36 hours from the purchase time. Depending on the time of purchase, your order will be dispatched at either 8.30am the following day or 5.30pm the following day.
Please allow between 3-5 business days to receive your package. You will receive an email with your tracking number to view the progress. Please note international shipments can incur customs or import duties and taxes once they reach their destination. As the recipient, you are liable for these charges in order to release the shipment. We are unable to estimate what these will be, so it is best that you contact your local customs office for further information.
Placing an order
We accept payment via PayPal ONLY. Your payment will be processed by SecurePay, a secure online payment gateway. Once your order is approved you will receive an Order Confirmation email.
All reduced price items are final sale and are not returnable for refund, exchange or credit note.
No return/exchange/refund on sale items. You are welcome to exchange full priced goods purchased at full price for a different size, colour or style, at your expense. Items must be in their original, unworn and sellable condition. Exchanges must follow the below instructions. We do not offer refunds for full priced or sale items.
Please ensure returned items are unworn, in original condition and all garment tags are attached. Please include a printed copy of the original receipt of purchase and a brief letter detailing the reason for your exchange or return. Contact our Customer Service Team on – email@example.com within 7 days to make your exchange. Upon approval, please post your item(s) back to us via registered Australia Post with a tracking code.
Return address –
ENA PELLY HQ
2/10 Castles Drive, Torquay
You will be contacted by an ENA PELLY staff member should your exchange choice not be available. Customers are responsible for all shipping and handling costs including return postage. Please allow 14 days for your exchange to be processed and re-delivered. Refunds will only be offered on faulty items. No return/exchange/refund on sale items.