delivery & returns


Sale Items

All reduced price items are final sale and are not returnable for refund, exchange or credit note. Unless faulty.

Sale items are final sale.

Returns and Exchange Policy/Procedure

Please note *All online orders are processed the following business day once received. Please allow 24hrs for your online order to be processed. For example, if you place your order anytime on a Monday (12am – 11.59pm) this order will be processed and dispatched the following Tuesday.

Items purchased at full price may be returned for an exchange of a different size, colour or style, at your expense.

Items must be in their original, unworn and saleable condition with all original tags attached.

Merchandise in a saleable condition with all original tags attached may be exchanged or returned for a credit note only. A refund will be given if there is a fault in the garment or it has been damaged during shipping. This policy is non-negotiable.

Please include a printed copy of the original receipt of purchase and a brief letter detailing the reason for your exchange or return.

Contact our Customer Service Team on – enquiries@enapelly.com.au within 10 days of original purchase to organise your exchange. Upon approval, please send your item(s) via a prepaid and traceable method to ensure safe and documented delivery. ENA PELLY take no responsibility for missing incoming deliveries without proof of delivery.

You will be contacted by an ENA PELLY staff member should your exchange choice not be available. Customers are responsible for all shipping and handling costs including return postage. Please allow 14 days for your exchange to be processed and re-delivered.

Afterpay

Afterpay purchases may be exchanged for product to equal or lesser value or a credit note can be issued for the amount paid. Unfortunately we are unable to process refunds on Afterpay purchases.

Terms Of Service

Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only.

Shipping

At this stage we only ship within Australia via our Online Store.

Unfortunaltey we are unable deliver to PO Boxes or Parcel Lockers.

All online orders are processed the following business day once received. For example, if you place your order anytime on a Monday (12am – 11.59pm) this order will be processed and dispatched the following Tuesday.

All orders placed on Saturday, Sunday and public holidays will be processed on the next business day.

Deliveries are sent during business hours between Monday and Friday the day after purchase is made. We advise a 3-4 day delivery window once your item has been dispatched.

Tracking

For all tracking please go to: https://www.couriersplease.com.au/

Tracking advice will be sent to you within 24 hours after your order has been placed, via Shippit.  A $16 flat rate fee applies to all purchases to cover the cost of processing and postage. Please contact enquiries@enapelly.com.au if you have further questions regarding delivery.

 

Placing an order

We accept payment via PayPal, Afterpay or ZipPay. Your payment will be processed by SecurePay, a secure online payment gateway. Once your order is approved you will receive an Order Confirmation email.