For any questions or queries, please reach out to our Customer Service team at enquiries@enapelly.com.au

MID SEASON SALE

Can I return my items?

All items purchased during the Mid Season Sale are considered final sale, therefore not eligible for return, refund, credit or exchange unless deemed faulty by Ena Pelly.

Is it free shipping?

Yes, we currently offer free standard shipping Australia Wide. 

For AUS express shipping, there is a $17 fee. 

For NZ order, there is a shipping cost of $30.

Is there a code?

No, the prices are as marked.

Can I use a credit?

As per our Terms & Conditions, no promotional code, discount code, voucher or gift card can be applied to the sale items.

I have ordered the incorrect size, can I change it?

Unfortunately our team are unable to update the size/ item after the order has been placed. We can request a cancellation of the order however this is only possible if the order has not already been picked and packed or shipped.

ENA PELLY DENIM

How often should I wash my jeans?

We suggest washing your jeans sparingly, only when dirty. To maintain the quality and longevity of the product, spot clean marks using a damp cloth in between washes. To refresh your denim, you may hang outdoors to air, away from direct sunlight. This practice helps preserve the material and ensures a prolonged lifespan for your denim. For further information, please refer to our care guide

How do I wash & dry my denim?

To maintain the quality and appearance of your denim pieces, we recommend washing them inside out on a cold wash cycle. It is important to note that colour fading is a natural occurrence in denim and ensures a unique garment wash over time. When washing denim jeans or skirts, make sure the zipper is securely closed to help preserve the product's shape during the washing process.  

To prevent potential shrinkage and preserve the integrity of the denim fabric, please refrain from ironing or tumble drying the garments. Instead, opt for air-drying. Follow the specific care instructions on the product label. For further information, please refer to our care guide

Can I exchange or return my denim?

Yes, you can. As an exclusive offer, Ena Pelly is proud to offer free exchanges on all our premium denim jeans. We want you to feel confident in finding your perfect fit and love your jeans for years to come. We also offer a return for online credit of 110%. Unfortunately, we do not offer return for refund on any of our items. To lodge your return or exchange request, please do so in our online portal here. T&Cs apply.

Will my jeans stretch?

No, the jeans have been crafted from rigid denim that has not allowed for any stretch. However, with wear the jeans will naturally soften and mould to the body. We still suggest purchasing your standard size, if you are betweens we would suggest purchasing the in-between size. 

How do I know which size to order?

We suggest following the below guide for purchasing your denim. 

Purchase your correct size with the 'Find my size' function on your denim products
This feature can be found above the size drop down menu.

This can provide a recommendation of size based on your height, weight & age. You are then prompted to answer a question of how you would like your denim to fit, this will provide you with the recommended size for your body. The feature also allows you to view the exact product measurements of all sizes.

The measurements in the ‘Find my size’ guide may be up to 2 cm larger than your actual waist measurements. This is because of the rigid denim. We also offer in-between sizing for our denim product in the hopes that you will be able to achieve your perfect fit. 

My size has sold out, will you be restocking this collection?

Unfortunately, we do not currently intend to restock our Denim Capsule Collection. We suggest purchasing at your earliest convenience to avoid missing out. You can also sign up under the size drop down menu to be notified in case we receive additional stock of your sold out size. We will be releasing more denim styles throughout our monthly collections.